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Home My WebLink AboutRES.2257.03-05-2007BILL NO. 07-48 RESOLUTION NO. a a s -1 A RESOLUTION AUTHORIZING THE CITY MANAGER TO EXECUTE AN EXTENDED WARRANTY AGREEMENT WITH SYNERGY BROADCAST SYSTEMS FOR CHANNEL 5 EQUIPMENT, IN THE CITY OF CAPE GIRARDEAU, MISSOURI BE IT RESOLVED BY THE COUNCIL OF THE CITY OF CAPE GIRARDEAU, MISSOURI, AS FOLLOWS: ARTICLE 1. The City Manager, for and on behalf of the City of Cape Girardeau, Missouri, is hereby authorized to execute an Extended Warranty Agreement with Synergy Broadcast Systems for Channel 5 equipment, in the City of Cape Girardeau, Missouri. A copy of said Agreement is attached to this Resolution and made a part hereof. cED AND ADOPTED THIS DAY OF, 20. ap'��ML'� Gayle L. onrad, City Clerk Ja Knudtson, Mayor SYNERGY � Broadcast Systems EXTENDED WARRANTY AGREEMENT This agreement is made between Synergy Broadcast Systems, 16115 Dooley Road, Addison, TX 75001 and: Customer Name: City of Cape Girardeau Contact Name: XXY609ZWM Gayle L. Conrad Address UO� 401 Independence City, State, Zip Cape Girardeau, MO 63701 Synergy Broadcast Systems agrees to maintain the equipment specified in accordance with the Extended Coverage Options described for the time specified. Please circle the Support Level desired. System Type Contract Term Support Level Weekend Support Digital 3/25/07 — 3/24/08 Bronze Silver Yes No Gold TERMINATION OR CANCELLATION In the unlikely event that you become dissatisfied with our work or believe we are not living up to the standards set forth in this agreement you should: 1. Provide written notice and allow us to rectify any problems. 2. If this fails you may cancel your contract on 30 days written notification. TERMS AND CONDITIONS Annual contracts are valid for one year from the date Synergy Broadcast receives payment. Three-year contracts receive a 10% discount but must be paid in full for the duration of the contract. Year-to-year contracts are not automatically renewed. Renewal occurs each year with payment for that year or a purchase order to begin the process. CUSTOMER SIGNATURE: Citv of Cape Girardeau. Missouri NAME:el' i Doug as K. Leslie TITLE: ci w MariavPr DATE: ". U_01 P. O. Number poffl39 Amount: $ 5, 00() _ 00 Synergy Broadcast Systems * 16115 Dooley Road * Addison, TX 75001 800-601-6991 * 972-980-6994 FAX * Web Site: www.synergybroadcast.com Prices Valid for 2006 Calendar Year * Revised April 2006 SYNERGY BROADCAST SYSTEMS LIST OF EQUIPMENT Customer Name: City of Cape Girardeau Digital Identify items to be covered. Check all that apply. X Master Control with Automation Software or Video on Demand Software _X_ MPEG2 Encoder(s) Indicate # 1 _X_ MPEG2 Broadcast Server # 4 Streams Storage: 2 250G Drives MPEG2 VOD Server # Streams Storage: All — In — One Server/Encoder/MC System Server/Encoder Combination Ins Outs MediaServer[VOD Streaming Server Storage: Web Encoder(s) Indicate # _ WebCaster(s) Indicate # _X_ Graphics / MZOD Device: Compix ServerLINK File Conversion System X Other: Siama 16x8 AN Router X Other: Sonic DVD Edit & Burn S/W X Other: Pioneer DVD V-7400 X Other: 8 Port KVM Switch X Other: TR1600 IR Controller Robotics Units V- FORMAT DAU DVD V- FORMAT DAU AIT V- FORMAT Synergy Broadcast Systems * 16115 Dooley Road * Addison, TX 75001 800-601-6991 * 972-980-6994 FAX * Web Site: www.synergVbroadcast.com Prices Valid for 2006 Calendar Year * Revised April 2006 . Is 4 SYNERGY � Broadcast Systems EXTENDED COVERAGE OPTIONS All Synergy Broadcast systems and components carry a one-year parts and labor warranty to fully protect you during the first year of operation. To ensure that your system operates properly and software is kept up-to- date after the warranty we recommend you consider purchasing an extended warranty option. Coverage is available on all hardware components and software. This document describes the available options. To begin a warranty period, select the option you prefer and sign the agreement. Once your payment is received coverage will begin. Gold Level The Gold Level Maintenance Program extends you initial warranty once it has expired. The major items that may be included cover the V-100 or other automation units, a Digital Server, Encoder(s), Master Control Computer, WebCaster(s), VCR's, Audio/Video Router Switch, Network Switch and Software that Synergy Broadcast initially supplied and installed. This package covers parts, labor, repair, and travel expenses at any time during the contract period. It does not cover replacement of a major component. Because technology changes so swiftly, if a component is no longer available to repair a covered item we will provide a quotation on the cost of a replacement unit or the necessary combination of replacement parts to bring the defective component up to standard. In addition to covering the hardware components listed we will also provide on-going software support and upgrades. Software upgrades will include bug fixes, minor modifications, improvements and enhancements as they normally occur in our development process. These upgrades will be delivered via dial-up, Internet access or CD-ROM. Telephone support is included and available Monday through Friday from 7:30 am to 6:30 pm Central Time. Night and weekend support is available for an additional fee. Service calls are made during normal business hours. SYSTEM DESCRIPTION Analog Systems: Digital Systems: Hybrid Systems: Special Systems: STANDARD SUPPORT $6,000.00 per year $7,000.00 per year $9,000.00 per year Quotation Only WEEKEND SUPPORT $ 7,000.00 per year $ 8,000.00 per year $10,000.00 per year Silver Level - System Maintenance Plus Travel Expenses The Silver Level Maintenance Program covers parts, labor, and repair as well as phone support during the contract period. Travel expenses are not included and billed separately for each site visit. The Silver Level covers the repair of your primary system components, which can include a V-100 or other automation unit, a Digital Server, Encoder(s), Master Control Computer, Webcaster(s), Synergy Broadcast supplied VCR's and Software. This package does not cover replacement of a major component. Because technology changes so swiftly, if a component is no longer available to repair a covered item we will provide a quotation on the cost of a replacement unit or the necessary combination of replacement parts to bring the defective component up to standard. Synergy Broadcast Systems * 16115 Dooley Road * Addison, TX 75001 800-601-6991 * 972-980-6994 FAX * Web Site: www.synergVbroadcast.com Prices Valid for 2006 Calendar Year * Revised April 2006 EXTENDED COVERAGE OPTIONS (con't) In addition to covering the hardware components listed we will also provide on-going software support and upgrades. Software upgrades will include bug fixes, minor modifications, improvements and enhancements as they normally occur in our development process. These upgrades will be delivered via dial-up, Internet access or CD-ROM. Telephone support is included and available Monday through Friday from 7:30 am to 6:30 pm Central Time. Night and weekend support is available for an additional fee. Service calls are made during normal business hours. SYSTEM DESCRIPTION Analog Systems: Digital Systems: Hybrid Systems: Special Systems: STANDARD SUPPORT $ 4,000.00 per year $ 5,000.00 per year $ 7,000.00 per year Quotation Only WEEKEND SUPPORT $ 5,000.00 per year $ 6,000.00 per year $ 8,000.00 per year Bronze Level - Software Maintenance The Bronze Level covers software and phone support during normal business hours. If parts or a site visit is required these items will be billed separately. Software upgrades include bug fixes, minor modifications, improvements and enhancements as they normally occur in our development process. These upgrades will be delivered via dial-up, Internet access or CD-ROM. SYSTEM DESCRIPTION Analog Systems: Digital Systems: Hybrid Systems: Special Systems: STANDARD SUPPORT $ 1,000.00 per year $ 2,000.00 per year $ 3,000.00 per year Quotation Only WEEKEND SUPPORT $ 2,000.00 per year $ 3,000.00 per year $ 4,000.00 per year The following additional charges will apply for site visits and bench work if necessary. Parts will be charged as needed and include the cost of shipping and handling. Current Labor Rates: Site Visits: Bench Work: Phone Support: Software Upgrade: Shipping & Handling $750.00 per day plus expenses. $60.00 per hour. $60.00 per hour on an incident basis. $1,500.00 per upgrade. Not Included. WHAT TO EXPECT IF A PROBLEM OCCURS 1) Please call us as soon as a problem occurs so we may begin trouble -shooting. Do not reset or change anything. 2) Once a problem reported we will assign a case number to identify your situation. We will also dial into the system via the unit's modem or I. P. connection to check log files, error messages and sensor readings. 3) We will determine the cause of the problem and respond with corrective action such as: • Additional assistance over the phone. • Download software updates directly to the computer. • Provide you with simple parts upgrades such as small cables, connectors or fuses with explicit instructions on installation. In the event a part is needed and we are out of stock we will make every effort to secure the part from a supplier as quickly as possible. • Provide a loaner product, if available and feasible. • Dispatch a Field Service Technician from our offices. Synergy Broadcast Systems is not responsible for delays due to weather conditions, flight problems, shipper errors or similar problems beyond our scope of control. Synergy Broadcast Systems reserves the right to substitute compatible components should availability or supply problems occur. Synergy Broadcast Systems * 16115 Dooley Road * Addison, TX 75001 800-601-6991 * 972-980-6994 FAX * Web Site: www.synergybroadcast.com Prices Valid for 2006 Calendar Year * Revised April 2006